Transaction Cancellation and Product Return Policy
We charge a restocking fee when a buyer returns an item. A restocking fee is a percentage of the item’s price and will be calculated at a 20% rate of the item price
The provisions of this Section are subject to the Consumer Protection Law, 5741-1981 (the “Law”) and its regulations.
The customer may cancel the transaction carried out on the Website in accordance with the provisions of the Law and receive a refund in respect thereof or, in the alternative, replace the Product with an equivalent Product or receive a refund, as follows:
Transaction cancellation after receipt of products by the customer. The customer may cancel the purchase transaction within 14 days of receipt of Products. Products will be returned and/or replaced with other Products and/or refund will be provided, provided the following cumulative conditions are met:
The Product will be returned to the Operator together with a tax invoice, no later than 14 days of the date of receipt of the Product, provided that the Product has not been used and the Product labels and/or related products (including buttons, beads, Jewellery, etc.) have not been removed.
Lingerie, tights, underwear and swimwear cannot be replaced and/or returned.
The Product may be replaced with another, or be returned for a refund (a credit voucher issued by the Operator), in accordance with the General Replacement Policy acceptable to the Operator and as may be updated from time to time, within 14 days of the date of receipt of the Product by the customer, and provided that no use has been made of the Product.
Refund will be made by means of crediting the credit card used for the purchase, within 14 business days of the date of receipt of the Product that the customer wishes to return to the Operator.
The Operator reserves the right to cease at any time, at its sole discretion, the Website operations and/or cancel the purchase made by the customer, including but not limited to, in each of the cases listed below:
After the purchase was completed it turned out that the Product is out of stock.
The credit card details and the customer’s full details have not been entered in the system.
Upon making the purchase and/or thereafter, the customer provided incorrect details.
The customer has committed an act or omission that can harm the Operator and/or anyone on its behalf and/or the Website proper functioning and/or any third party.
If an act or omission has been committed that harms or may harm the Website and/or the Operator, or any third parties, including the Operator’s customers, employees and suppliers.
If a debt is owed to the Operator or its affiliates, and such debt has not been repaid, even though the due date for payment thereof has passed.
If the credit card owned by the customer has been blocked or restricted for use in any way whatsoever.
If the Operator believes that the customer intends to sell the Products purchased by her through the Website to any third party whatsoever. In this context, the customer acknowledges and undertakes not to sell Products purchased by her on the Website to any third party.
If the Operator is unable to properly manage the Website or supply the Products to the customer and/or meet any of its other obligations due to Force Majeure as defined above, including computer malfunctions, phone system malfunctions or other communication system malfunctions, any sabotage or security event.
Under these circumstances, the Operator may cancel the transaction or offer the customer an equivalent alternative Product, at its sole discretion and according to the circumstances of the cancellation. If a purchase is cancelled, as stated, the Operator will not be liable nor bear, either directly or indirectly, any direct, indirect, consequential or special damages incurred by the customer or any third party, including, but not limited to, damages for purchasing the Product and/or service from a third party at a higher price.